Don’t know your password?

Click here to Reset it

Know your password and want to set a new one?

Click here

Setup your MFA & Password

Setup here

Secure Password Criteria

When you log in the first time, you will be prompted to change your password. You will need to change your password every 12 months.

All Passwords MUST:

  • Equal to or greater than 12 characters
  • Contain both upper case and lower-case letters, as well as numbers and special characters (#,$,% etc)
  • NOT contain any part of your first or last name or login name
  • NOT be set to any well-known or knowingly compromise password
  • NOT a previously used password

Setting good passwords

A good password is one that you can remember without having to write it down.
A good method of setting passwords is known as “Pass Phrases” where your password is set to a full sentence.

Good Examples:

  • Ienjoywalkingonthe5th!
  • That8thDuckLooked@Me

Bad Examples:

  • 123456789Qwerty!
  • Thisismypassword2020!

Password Expiry Notification

You will receive a password expiry notification with instructions to update your password 7 days, and 1 day before your password expires.

I know my password and want to set a new one

Click on the “Know your password and want to set a new one?” button above and then fill out this form:

screenshot change your password

I do not know my password

Click on the "Don’t know your password?” button above and then fill out this form:

screenshot get back to your account

Select “I forgot my password”

screenshot verification method

Select a verification method, then follow the steps as prompted.

Setting up Self-Service Password Reset and Multi-Factor Authentication

Most of the college systems can be accessed with your Condor ID, which is authenticated by Microsoft.  So even though you are signing in as, it is a Microsoft based server that is validating who you are and what you can access.  Because of this partnership, we are able to use Microsoft's robust multi-factor authentication system and their self-serve password reset.

To enable this, you first have to log in and set up your security settings through Microsoft.

Step 1: Logging in to Microsoft Security

(a): Go to and login with your Conestoga email and Password

screenshot logging in step 1
screenshot logging in step 1b

(b): It does not matter if you choose to stay signed in or not

screenshot logging in step 2

Step 2: Configuring your authentication methods.  

This means the ways in which Microsoft will confirm that you are you when you try to reset your password. 

You will have to add at least 2 methods of authentication, though using more is encouraged if possible. You cannot set Email as a primary method and it is only used for SSPR and Account Recovery.

Authenticator App

(a): You will be brought to a page asking you to add a method. In this step, we will look at the Authenticator App.

screenshot authenticator app step a

(b): Click on "Add method" outlined in red in the previous screenshot. The default option is "Authenticator app", click "Add".

screenshot authenticator app step b

(c): Follow the instructions in the pop-up to download the Authenticator app. You can also click on the "Download now" link to get step-by-step instructions.

screenshot authenticator app step c

(d): Continue following the steps, in the app, choose to allow notifications, then click the + button in the top right corner of the app, and select "Work or School" account.

screenshot authenticator app step d
screenshot authenticator app step d2
screenshot authenticator app step d3

 (e): You will be shown a QR code on your display, you have to scan this QR code with your phone's camera within the Authenticator app. If you are having issues scanning the QR code, you can select "Can't Scan Image" which will provide you information to enter into the Authenticator app.

Note: ​The QR code reader is built into the Authenticator app, do not download a third-party QR code app.

screenshot authenticator app step e
Alternative - Manual Authenticator Setup​​

If you are having trouble scanning the QR code, select "Or enter code manually" on your phone, and on the pop-up on the computer screen, select "Can't Scan Image", where you will be shown a URL and Code to enter on your phone.

(a): Phone Screen​​​

(b): Computer Screen​

(f): You will see your account listed in the app.

screenshot authenticator app step f

(g): Click “Next” on your desktop to verify the setup. Then you will be prompted to approve the notification in the app.

screenshot authenticator app step g
screenshot authenticator app step g2

(h): The pop-up on the desktop will show that the notification is approved, click “Next”.

screenshot authenticator app step h

​(i): You will see the Authenticator app added as a method.

screenshot authenticator app step i

Please note that deleting the Authenticator app from your device will break it and will prevent you from logging in with it, even if it is re-installed.

Phone Authentication 

(a): Add a second method by clicking on the "Add method" button, then choosing "Phone".

screenshot phone step a

(b): Select Canada as the country, and then enter your cellphone or landline/desk phone number. If you are using a cellphone, you can select "Text me a code" or "Call me", if you are using a landline or your desk phone, select "Call me", and click “Next”. 

screenshot phone step b

(c): Enter the code that was sent to your phone.

screenshot phone step c

(d): You will be notified that adding the phone was successful.

screenshot phone step d
Using a Security Key​

Looking for a Sec​​urity Key?

Here are the security keys that we recommend:​


Setting up your Security Key​

  1. Go to and login with your College Email and Password
    Sign In Method
  2. Select “Add method” and select “Security key” 
    Add sign-in method
  3. You may be prompted to sign in with two-factor authentication, this usually just results in the page reloading. 
    Security key
  4. Select the type of security key you have, in most cases this will be USB.
    Security key type
  5. There is some information provided about what to do to set up the security key, namely, having it ready to plug in and then touching the button on the key.
    Security key ready
  6. On the page that opens, a pop-up will inform you that your security key will be set up to login to your Microsoft account, click “Ok”
    Security key setup
  7. You will be provided some more information about setting up the security key, the information collected by Microsoft, and the information stored on your security key. Click “OK” to continue
    Continue security key setup
  8. You will be prompted to create a security key PIN or enter an existing PIN if there is already one on your device. Make sure they PIN is something you will remember. If you lose this PIN, the security key becomes unusable.
    Security key PIN
  9. After entering the PIN you will be prompted to touch the contact on your security key, this is usually a gold spot on the key, see your key manufacturer’s instructions for more information.
    Touch security key device
  10. Once the setup is complete, you will be prompted to give your security key a name, this can be anything you want.
    Name the security key
  11. You will receive a message informing you that the key was successfully set up, and you can now log into your Microsoft account with your security key rather than your password or other 2FA method.
    Security key setup completed

Using the Security Key to log in​​

  1. When logging into any Microsoft page to access your Conestoga College account, enter your full email address as normal, then on the password prompt page, select the option "Sign in with Security Key". Alternatively, if you have previously selected to sign in with a security key, you will be sent directly to the page asking you to touch the contact on your security key. You can also select another option if needed, such as a text message or app notification.
  2. Enter the security key pin
    Security key test
  3. Touch the contact on your key
    Security key test
  4. You will be prompted if you want to stay signed in, just as if you had signed in with a password and second factor.
    Stay signed in


​Recovery Email

Please note that email only works for Self-Service Password Reset and account recovery, it does not work for MFA. If the two methods set up on your account include email and your primary MFA method fails, you will be unable to log in to your account. It is recommended to use two other MFA methods, and only add email as a third method.

(a): Add another method, "Email", then click "Add".

screenshot email step a

 (b): Enter your personal email address, then click “Next”.

screenshot email step b

 (c): Enter the code that was sent to your email, it may take a few minutes to show up, then click "Next".

screenshot email step c

(d): You will see that your email address was added to the list of authentication methods.

screenshot email step d

Issues logging in

If you are having issues logging in, for example, if you are unable to access or use the MFA method you are prompted for, please follow these steps:

  1. ​On the page where you are prompted for your MFA method, select the button that says "I can't use my Microsoft Authenticator app right now" (or similar).
  2. You will be shown a list of MFA methods that you have set up. Choose an alternate method that you have access to in order to complete logging in.​

If you do not have an alternate method set up, or are unable to access or use any of your alternate methods, please contact the IT Service Desk.​